These terms and conditions govern your use of the WarmzBord website and platform at warmzbord.com (the "Platform") and any purchase of goods from us. Please read them carefully. By creating an account, requesting a quote, or placing an order you agree to be bound by these terms.
1.1 The Platform is operated by Greenchange Ltd, a company registered in England and Wales, trading as WarmzBord ("we", "us", "our"). Our registered office is at Walford Cross Industrial Estate, Taunton, Somerset, TA2 8QP. Our VAT registration number is 483521486.
1.2 You can contact us by email at info@warmzbord.com, by telephone on 01823 777 200, or through the support tools within your account.
1.3 References to "you" and "your" mean the person using the Platform, requesting a quote, or placing an order, whether a consumer or acting on behalf of a business.
2.1 The Platform provides two main services: (a) a free underfloor heating planning and quoting tool ("WarmzPlan"), which lets you design a project, add rooms, select products and generate an indicative quote; and (b) an online shop where you can buy WarmzBord products and related materials.
2.2 The quoting tool is provided free of charge. It is a planning aid only. Quotes generated by the tool are estimates for guidance and do not constitute an offer by us to sell at those prices or quantities.
2.3 We may change, suspend or withdraw any part of the Platform, including the quoting tool, at any time. We will try to give reasonable notice of any significant change, but we are not obliged to do so.
3.1 Any quote, bill of materials, heat-output figure, or design produced by the quoting tool is an estimate generated from the information you provide. Its accuracy depends on the accuracy of that information.
3.2 Quotes are non-binding and are provided for estimation purposes only. Prices, product availability and specifications may change without notice.
3.3 A quote does not take the place of professional advice. You are responsible for satisfying yourself, or arranging for a suitably qualified professional to satisfy themselves, that any design, product selection or installation is appropriate and safe for your particular circumstances and complies with all applicable building regulations and standards.
3.4 We are not liable for any loss arising from reliance on a quote or design generated by the tool beyond the limits set out in clause 11.
4.1 Some features require you to create an account. You may also be able to browse and start an order as a guest, but you will be asked to create an account before an order can be completed.
4.2 You must provide accurate and complete information when registering and keep it up to date. You are responsible for keeping your login details confidential and for all activity that takes place under your account.
4.3 You must notify us promptly if you believe your account has been accessed without your permission.
4.4 We may suspend or close an account if we reasonably believe these terms have been breached, or if the account is used unlawfully or in a way that harms the Platform or other users.
5.1 When you place an order through the shop you are making an offer to buy the products in your basket. A binding contract is formed only when we accept your order, which we do by issuing an invoice or an order confirmation, or by despatching the goods, whichever happens first.
5.2 We may decline or cancel an order before despatch, for example if a product is unavailable, if there is an error in the price or description, or if we are unable to authorise payment. If we cancel an order you have already paid for, we will refund you in full.
5.3 Product images, descriptions and specifications are provided for guidance. Minor variations may occur, and you should check that a product is suitable for your intended use before ordering.
5.4 At checkout you may choose to pay by card or to request an invoice. The routes available may vary and are shown to you during checkout.
6.1 Prices are shown on the Platform and, unless stated otherwise, are exclusive of VAT and delivery, which are added at checkout and shown on your invoice.
6.2 We take reasonable care to ensure prices are correct. If we discover an error in the price of goods you have ordered, we will contact you before despatch and give you the option to continue at the correct price or cancel the order.
6.3 Card payments are processed securely by our payment provider, Stripe. We do not see or store your full card details. By paying by card you also agree to Stripe's applicable terms.
6.4 Where you request an invoice, payment is due on receipt of the invoice unless we agree otherwise in writing. We may withhold despatch until payment has been received.
6.5 Invoices are issued by Greenchange Ltd and VAT is charged at the applicable rate.
7.1 We deliver to mainland UK addresses. Delivery is calculated at checkout and depends on the items ordered and the delivery postcode. Some postcode areas are outside our standard delivery network; where that applies you will be told at checkout and asked to contact us to arrange delivery.
7.2 Delivery timescales given at checkout or on your order are estimates. We are not liable for delays outside our reasonable control, but we will let you know if we become aware of a delay.
7.3 Risk in the goods passes to you on delivery. Ownership of the goods passes to you once we have received payment in full.
7.4 Please check goods on delivery and tell us promptly about any damage, shortage or error so we can put it right.
8.1 If you are a consumer, you may have a statutory right to cancel certain orders within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. Nothing in these terms affects your statutory rights.
8.2 To exercise a right to cancel, contact us at info@warmzbord.com. You must return the goods to us in their original condition, and you may be responsible for the cost of return unless the goods are faulty or were sent in error.
8.3 Certain goods that are made to order, cut to size or clearly personalised may not be returnable except where they are faulty.
8.4 Where a refund is due, we will refund to the original payment method. Card refunds are processed through Stripe. Refunds are usually made within a reasonable period after we receive the returned goods or agree the refund.
8.5 If you are buying as a business rather than a consumer, the statutory cancellation right in clause 8.1 does not apply, and returns are at our reasonable discretion.
9.1 We will supply goods that match their description and are of satisfactory quality. If goods are faulty, your legal rights as a consumer under the Consumer Rights Act 2015 apply, and nothing in these terms limits those rights.
9.2 Any manufacturer's warranty is in addition to, and does not affect, your statutory rights.
9.3 Correct installation of underfloor heating and related products is essential to their performance and safety. Except where goods are faulty, we are not responsible for problems arising from incorrect installation, unsuitable use, or failure to follow manufacturer instructions.
10.1 You agree to use the Platform only for lawful purposes and in accordance with these terms.
10.2 You must not misuse the Platform, including by attempting to gain unauthorised access, introducing malicious code, interfering with its operation, or using it in any way that is unlawful, fraudulent or harmful.
10.3 You must not resell or make the quoting tool or other account features available to third parties without our written permission.
11.1 Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the statutory rights of a consumer; or (d) any other liability that cannot lawfully be limited or excluded.
11.2 Subject to clause 11.1, we are not liable for any loss of profit, loss of business, business interruption, or loss of anticipated savings, or for any indirect or consequential loss, arising in connection with your use of the Platform.
11.3 Subject to clause 11.1, our total liability to you in connection with an order for goods is limited to the price paid for that order. Our total liability in connection with your use of the free quoting tool, where no goods have been purchased, is limited to £100.
11.4 The quoting tool and other free features are provided "as is". We do not warrant that they will be uninterrupted or error-free, or that the estimates they produce will be accurate for your specific project.
12.1 The WarmzBord name, logo, the Platform, and its content are owned by or licensed to us and are protected by intellectual property laws. You may use them only as needed to use the Platform for its intended purpose.
12.2 You may not copy, reproduce, or distribute any part of the Platform or its content without our prior written permission, except that you may keep and print quotes and invoices generated for your own project.
13.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains what data we collect, how we use it, and your rights.
13.2 We use the information you provide to operate your account, produce quotes, process and deliver orders, take payment, and provide support. We share information with service providers, such as our payment provider and delivery partners, only as needed to provide the service.
14.1 We may update these terms from time to time, for example to reflect changes to the Platform, our products, or the law. The version in force is the one published on the Platform when you place an order or use the relevant service.
14.2 We recommend you review these terms periodically. Continued use of the Platform after a change takes effect means you accept the updated terms.
15.1 If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue in full force.
15.2 A delay in enforcing these terms is not a waiver of our rights.
15.3 You may not transfer your rights or obligations under these terms without our consent. We may transfer ours to another business, provided this does not affect your rights.
15.4 These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may bring proceedings in your local courts.
16.1 If you have any questions about these terms or an order, please contact us:
Greenchange Ltd t/a WarmzBord
Walford Cross Industrial Estate, Taunton, Somerset, TA2 8QP
Email: info@warmzbord.com
Telephone: 01823 777 200
VAT number: 483521486